How does counseling work?

Counseling involves a therapeutic relationship between a trained counselor and a client who is seeking change in his or her life. People seek counseling for many different reasons: depression, addiction, crisis, grief, major life changes, marital or family conflict, or simply the desire to get “unstuck” or find help to make necessary changes in life.  Counseling begins with an initial meeting where the counselor will gather client information and history and work with the client to develop a plan to meet their needs. Counseling may be with an individual client, or the counselor may encourage meeting with a partner/spouse or other family members.

Who can benefit from counseling?

Everyone has challenges and issues and could benefit from counseling. The staff at Waterstone Counseling Center serves children, teens, individuals, couples, and families.

How long is a session and how often will I meet with a counselor?

An average session lasts 45-60 minutes depending on the agreement with your counselor. A person may come to counseling once or choose to continue regular counseling until they have met their goals. The number and frequency of sessions depends on several factors, including but not limited to: the goals established in therapy, severity of the issues, and the client's willingness to actively participate. This will be determined by you and your counselor.

Will what I share be kept private?

All of your conversations with Waterstone Counseling Center staff are completely confidential. We are committed to maintain the highest standards of confidentiality (except where mandated otherwise by law, as in the case of child and/or elder abuse, or imminent danger to yourself or others).

What kind of training does your staff have?

Each of our staff members has either a Master’s or Doctoral degree in counseling or psychology, and is licensed by the Arkansas Board of Examiners in Counseling or the Arkansas Social Work Licensing Board.

Some of our staff members also have specialized training in specific areas of need.  Please review each counselor's bio for more information about their advanced specialized training.

How much does counseling cost?

Our session fees typically range from $95-$165 depending on your counselor. The fee will be collected at the start of each session. Group counseling costs $55-$75 per session depending on the group. WCC accepts cash, check, credit or debit cards.

Will my insurance company pay for counseling?

Many insurance plans reimburse for some portion of psychotherapy.  However, Waterstone Counseling Center counselors are not all contracted with insurance companies.  Please give us a call or email if you would like to know which of our counselors accept insurance.

We strongly recommend that you contact your insurance provider and ask the following questions to check on your coverage. 

  • Do I have outpatient mental health benefits?
  • What is my deductible and has it been met?
  • How many sessions per calendar year does my plan cover?
  • How much does my plan cover for an out-of-network provider?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?
  • Is precertification or preauthorization required?

What if I have to cancel my counseling session?   

There is no charge for any session cancelled with at least 24-hour notice prior to the scheduled appointment.  Sessions cancelled with less than 24-hour notice will be assessed a full fee.

What are your hours and where is your office located?    

We have daytime, evening, and weekend appointments available depending on your counselor.
Our office is located at:

1672 S. 48th Street, STE B, Springdale, Arkansas, 72762

We are conveniently located approximately 2 minutes off Sunset Exit #72 off interstate 49. We are right next door to Marketplace Grill.

How do I start counseling?   

Simply contact us and we will match you with a counselor that best meets your needs.  The counselor will contact you to discuss an appropriate schedule for your first appointment.  

Call us at (479) 202-6300 or fill out the contact form.


Waterstone Counseling Center is a full-service family counseling practice that provides a wide range of services for individuals, couples, and families in Northwest Arkansas. » Contact us to learn more